This is how fraud cases would be resolved in financial institutions. Here is the ABC

▤ Summary

This article explains a new legal and regulatory framework for handling electronic fraud claims at financial institutions in Costa Rica. The rule shifts more responsibility to banks and other entities to show why they should reject a reimbursement request. Customers who suspect unauthorized transfers or account misuse must file a claim with a police report and receive a tracking code. Financial institutions must block the affected service, offer an alternative, and resolve the case within 60 business days, with a faster path for smaller claims. The article also outlines the main reasons a bank can deny a claim, including compliance with anti-fraud controls, self-fraud, or transfers between the same owner’s accounts.

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