The role of AI in reducing friction in collections and service journeys

▤ Summary

This article explains how artificial intelligence is reducing friction in collections and customer service journeys. It highlights the use of machine learning and predictive analytics to identify delinquency risk, automate outreach, and personalize payment options. It also shows how chatbots and virtual assistants speed up support, cut wait times, and improve service availability. The piece argues that AI is becoming a core tool for companies that want more efficient collections and a better customer experience.

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