Malomo raises $5M to drive repeat purchases through shipment tracking

Join us for the world’s leading event about accelerating enterprise transformation with AI and Data Shipment tracking platform Malomo today announced it has raised $5 million in seed funding. “While Amazon spends billions of dollars on [its] post-purchase experience to ease customer anxiety around that question, independent retailers who sell their products directly through their own website to consumers don’t have the same resources to compete. We help them activate post-purchase as a channel to drive growth, retention, and trust with their fans.” Malomo says on average its clients see support tickets cut in half and a 2% to 3% increase in repeat purchase rate. “When COVID forced small businesses to rely entirely on online sales, it became challenging for merchants to maintain meaningful customer relationships that build trust,” said Base10 Partners’ Chris Zeoli, a Malomo investor. “Malomo’s transparent and proactive post-purchase shipment tracking platform absolutely delights customers throughout the purchase and delivery experience and is a no-brainer return on investment for merchants looking to acquire and retain customers.” Beyond Base10, participants in Malomo’s funding round included existing investors Harlem Capital, High Alpha, Hyde Park Venture Partners, Paul Singh, and new strategic investors The Vaan Group, CX Collective, Curtis Cheng, Jeremy Cai, and Alexandre Perrier.