Pega Releases Latest Software Updates for Better CX

Pegasystems announced the launch of version 8.7 of its Pega Infinity software package, which features updates in low-code, automation, artificial intelligence and cloud architecture. New artificial intelligence capabilities assist firms in identifying inefficiencies in their work processes and learning from previous data in order to automate labor. "Pega Infinity’s biggest differentiator is that it provides a complete platform that is designed to operate across an entire organization to drive optimal results," Schuerman said. Pega plans to build out its cloud technology infrastructure and provide best practices and training that businesses need to be able to use low code at a large scale. Pega is coming off updates to Pega Voice and Messaging AI last month that include Conversational AI capabilities that help listen to live phone and chat conversations, analyzing intent and recommending next steps.