202102 Dec

The Subtleties within Support with Humio [Podcast]

Summary

You can listen to Customer Experience Leaders Chat also on: It’s obvious that your house on fire requires a faster response than your toaster breaking. There are so many aspects of support that we measure and benchmark, and articles just like this give tips and tricks on how to improve. Variances in your industry, solution, and product quality will change what makes a great Customer Experience. Camille also talks about the concepts of conciseness, correctness, and completeness (She highlights her blog Reducing Information Asymmetry). Please join our conversation to learn about adjusting your support offerings to accommodate for your industry, what your customers ask of you, and what your team can actually deliver.

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