202121 Sep

4 Signs That Your Customer Experience Needs Urgent Attention

Summary

Bottom line: If your business receives complaints about the quality of your customer service, it’s a good sign you need to rethink your strategy. Raising your conversion rate means that more of your site traffic converts to meaningful actions that grow your business, like filling out a form to become a lead or making a purchase. If all your formatting, copy, images, video, and context create a dim CTA— you end up with many fender benders— and a lot of possible churn. Practical self-service tools provide the added benefit of freeing up your customer service agents to handle more complex inquiries. Not all warning signs will be glaring, but companies that are agile and equip themselves with the right solutions to keep up with changes as they happen are most likely to emerge as leaders.

Source: Nicereply

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