Time, Money, People and Training Are Bad Countermeasures
More time, money, people and training are poor, unsustainable countermeasures. “Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software]. “I recently mentioned a tool called TRIZ for doing analysis and coming up with countermeasures. Maybe you need fewer nurses, but you need to prioritize the care and feeding of different folks in in the unit. Maybe the unit’s too big and so there’s too much commute time, or things are set up inappropriately so that there’s too much commute time inside of a nursing unit.
Statistics and Mathematics
General Healthcare software
Call Center Management