How to Use Cobrowsing for Improved Customer Experience with Median [Podcast]
Summary
In conversation with Derek Homann, Co-founder of Median Cobrowsing is often confused with screensharing and video conferencing tools, so Derek starts by explaining the differences between these technologies and why the needs of a support team typically align closer to cobrowse tools. Video conferencing tools are known to have screensharing capabilities, but they have drawbacks concerning security and privacy. We examine why cobrowsing is more secure than these applications; from accidentally seeing family photos and other Personally identifiable information (PII) to protecting credit card numbers and passwords. Then we dig into how cobrowse tools fit into the current support technology stack to increase your agents’ ability to solve tickets quickly. Join our conversation for some deeper insight into the world of looking over your customers’ shoulders to solve tickets more easily.
