202023 Nov
Why You Should Always Verify Appointments (And 5 Ways to Do So)
General News

Assuming customers do answer the phone instead of letting it go to voicemail, employees need to be ready for any questions or concerns that may arise. You might have to recite your cancellation policy on command, or change around appointment dates for customers who failed to plan ahead. While less efficient than other means, phone calls do offer a great opportunity to reschedule appointments that customers can’t make. Give your team members a customer service refresher if you’re going to issue appointment reminders through this channel. The day of, make a quick phone call or send a message through social media if you still haven’t received confirmation from the customer.

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