202013 Oct
Digital.com Announces 15 Best Call Center Software of 2020
Summary

Digital.com, a leading independent review website for small business online tools, products, and services, has named the best call center software of 2020. Each company was required to offer enhanced customer support tools with queue and escalation management, call scripting, real-time chat, and more. The final requirement included basic features such as call logging and recording, interactive voice response (IVR), and various telephone dialing applications. “When choosing a call center software, it’s important to understand which features are necessary for your customers and industry,” says Josephine Miller, PR Manager of Digital.com. “This easy-to-use guide will help small businesses gain insight into must-have features, pricing, and pros and cons.” To access the complete list of best call center software companies, please visit https://digital.com/call-center-software/.

Classifications
  • Call Center Management
  • Customer Service & Support
  • Telecom Software, BOS, BSS
  • Telecommunications
  • Human Resources
  • Entertainment
  • Workforce Management
  • Sales and Marketing
  • Help Desk
  • Customer Service
  • Virtualization & Network Resources
  • Networking
  • Collaboration & Communication
  • Applicant Tracking
  • Customer Relationship Management
  • Web and Content Management
  • Learning Management Systems (LMS)
  • Computer Aided Design (CAD)
  • Engineering & Scientific
  • Anti Piracy
  • VideoConferencing
  • Personnel Time & Clock