202015 Sep
Versatile knowledge management systems are more vital than ever in the work-at-home era
Type
General News
Source
Northernlight
Summary

A recent article in the Wall Street Journal reported, “The number of Americans working solely from home has at least doubled, and possibly tripled, since before the pandemic. That same Wall Street Journal article reported, “Zoom Video Communications had 10 million daily meeting participants in December; four months later, it had 300 million.” What hasn’t changed in the pandemic-driven switch to remote office work, however, is also noteworthy: so-called knowledge workers still need ready access to relevant information to do their work effectively. And in a “virtual office” environment, where people can’t just drop in on a subject matter expert colleague – to ask a quick question, or confer at length for a tutorial on a topic of interest – the computerized knowledge management (KM) systems large enterprises have built over many years must function at a higher level (and more reliably) than ever before. Frankly, they are the same attributes that define an optimal KM system for any time: • a platform that seamlessly integrates and enables full-text search of all of an organization’s research resources, including primary internal market research, licensed secondary research, business news, relevant industry and government databases, social media, and (for companies in the life sciences industry) conference abstracts and posters; • AI-based machine learning capabilities that streamline mining and reporting key insights from the searched material; • Robust publishing tools that automate distribution of new material and insights throughout an organization, formatted to the needs and preferences of each audience; and • Assurance that all research produced by any given organization is in compliance with the geographic and industry requirements unique to that organization. To learn more about how a modern knowledge management system can help your organization keep virtual office workers productive and connected to the information they need, contact Northern Light.

Classifications
  • Knowledge Management
  • Knowledge Management
  • Web and Content Management
  • Search and Information retrieval
  • Decision Support