201921 Nov

How Your Small Business Can Benefit From Live Chat

Summary

My first tip to anyone that asks for advice on running their small business is to add a chat or messaging window to their website, and here’s why: Providing live chat can help you acquire more customers, convert more casual browsers and save you time answering questions over other customer service channels. When a visitor sends a message and no one is online to reply, the chat tool will ask for an email address so someone can follow up as soon as possible. Nearly 50% of potential customers say that having a live person available to answer their questions in the middle of their buying journey is incredibly important. While searching for a phone number can take time, a friendly face popping up to ask if you have any questions is easy to respond to. Here are four excellent tools with a free starter plan: To set up a chat widget on your website, you usually just need to copy a block of text and paste it in your website’s template.

Source: Google

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