Preventing organizational amnesia in the age of AI

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Summary

This article argues that AI-driven layoffs can create organizational amnesia when companies fail to capture institutional knowledge before employees leave. It warns that AI systems without business context can make confident but damaging mistakes, especially in complex operational environments. The piece uses travel, hospitality, and enterprise examples to show how fragmented systems and undocumented processes make AI deployments risky. It recommends building a machine-interpretable context layer, trusted master data, and stronger governance before scaling agentic AI.

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