AI Initiatives Deliver Limited Returns When Organizations Automate Tasks Instead of Redesigning Processes, Says Info-Tech Research Group

▤ Summary

Info-Tech Research Group argues that companies are getting limited returns from AI when they automate isolated tasks instead of redesigning end-to-end processes. The blueprint recommends a three-phase method to identify high-value opportunities, assess readiness, and rebuild workflows with AI at the core. It also provides workbooks and a canvas to help IT, business, and operations leaders evaluate processes and document future-state designs. The article positions AI process transformation as a way to improve decisions, reduce friction, and create more durable business value.

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