Why the best AI use cases are now emerging from business functions

▤ Summary

The article argues that the strongest AI use cases now emerge from business teams, not central IT groups. Deel and Nabla both show how small operational frictions like note-taking, incident documentation, alert triage, and client follow-ups become the first high-value automations. The piece also shows how generative AI shifts value toward business expertise, because employees closest to the work best identify the problems worth solving. IT does not disappear; it moves toward governance, security, compliance, and orchestration as teams create more agents and workflows. The result is a new innovation model where ideas rise from the field and then scale across the organization.

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