The inclusion illusion: how Kenya’s digital finance revolution can finish what it started

▤ Summary

This article argues that Kenya’s digital finance sector has matured faster than the legal and consumer-protection standards around it. It highlights a Tax Appeals Tribunal ruling that sided with Branch International on bad debt deductions and criticized the tax authority’s handling of the case. The piece also points to major consumer issues in digital lending, including loan distress, fraud exposure, and the lack of a standard reversal process for mistaken transfers. It calls for the industry and regulators to co-create clearer rules on taxation, redress, and consumer protection to sustain fintech growth.

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