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TOP 30+ Customer Experience Statistics to Know in 2023
Summary
Therefore, creating a great CX program should be done annually by all businesses since it can help them grow their brand’s reputation and improve their bottom line. There are many customer experience statistics to help companies better understand which tactics work best for them and how they can implement them. • 93% of consumers are likelier to make a repeat purchase with a brand that provides excellent customer service. • Nearly 80% of customers prefer omnichannel strategies due to the seamless communication experience. With these statistics, we hope you will better understand the importance of customer experience management, the methods that CEM teams can use to improve it, and how you can recover from a bad one.
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Sales and Marketing
HealthTech
Lead Management Software
Research & Survey Analysis
Web and Content Management
Vertical-Industries
Medical Equipment Software
General Healthcare software
Retail
Point of Sale (POS)
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Media and Publishing
Asset management
Telecommunications
Telecom Software, BOS, BSS
Financial Planning
Investment Banking
Payment Processing Industry
Horizontal-Applications
Online Surveys
Content Management
AI & Machine learning
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Customer Service & Support
Neural Networks
Call Center Management
Customer Relationship Management
Online Marketing
EduTech - learning
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Language Translation
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Transportation, Logistics & Inventory
E-Commerce & Retail
Campaign Management
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General Data Management
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Data Warehousing Software
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HSE- Health, Safety and Environment
Human Resources
General BI
Business Intelligence
Companies
US $1B+
US $50M to $100M
US $10M to $25M
US $500M to $1B
US $500M to $1B
US $1B+
US $1B+
US $500M to $1B
US $5M to $10M
US up to $1M
US $10M to $25M
US $1M to $5M
GB $1M to $5M
US $1M to $5M
US $250M to $500M
US $50M to $100M
US up to $1M
GB $1B+