Lancom introduces Product Support for SaaS vendors

Headed by product support manager Aaron Corney, the division is targeted at software-as-a-service (SaaS) vendors and provides complete outsourced product support through chat, email, helpdesk tickets and voice calls. Corney joined Lancom directly out of Auckland Universitiy of Technology as a graduate systems engineer in 2016 and played a key role in identifying the market opportunity for the new division alongside CTO Phill Claxton, Lancom said. Claxton said Product Support takes the concept of managed services and applies it to an underserviced market. “There are hundreds of ISVs [independent software vendors] across the Australasian region, many of which are creating potentially world-leading applications," he said. In February, Lancom acquired a majority stake in health and safety software provider HSE Connect to bolster its portfolio of SaaS products.