Search Solutions 2022 Conference report. Part 1 The Morning Sessions | Intranet Focus | Intranet strategy & management
The conference opened with a presentation by Natasha den Dekker on the approach being taken by LexisNexis to understand the expectations of users and the extent to which the search applications meet them. In the process Natasha gave a very good introduction to user research, describing the differences between behavioural and attitudinal techniques. She also highlighted the importance of diary studies, which take a lot of effort to set up and execute but bring substantial rewards in understanding the day-by-day use of a search application. He focused on recent efforts to develop question answering functionality, with the criterion that the outcome has to be correct at the time of presentation and explainable. Filip reflected on a number of overarching issues in his paper, including transparency (data, model and algorithm) and the lack of an adequate range of corpora to work on natural language search.
Search and Information retrieval
Web and Content Management
Collaboration & Communication
Governance, risk and compliance