202205 Aug

Why Centralised Communication is Key to Apartment Management Efficiency

Summary

Where Resident Welfare Associations (RWAs) and Management Committees (MCs) previously depended on flyers, text messages, and letters to disseminate important information, the digital platform consolidates every critical piece of data in one place, creating a central repository and distribution centre. Under a legacy system, data was stored in silos and distributed in an ad hoc manner through multiple channels that included both online and offline modes. Smooth functioning of a residential complex depends on the ability of the management body to liaise with different parties, including the residents, office personnel, security workforce, and the housekeeping staff. Once the complaint is registered, the centralised platform allows the resident, the housekeeping or maintenance staff, their supervisor, and manager to view its status. Effective management relies on prompt transmission of messages on policies, corrective measures, and constant updation of information.

Source: Apnacomplex

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