Our friend Jim Gallo nails one of the most common issues in business intelligence: When the BI team (too often synonymous with the IT group) finds itself squarely in the middle of major business dissatisfaction and low adoption rates, there seems to be a tendency to place the blame squarely where it doesn't belong, namely the BI tools. But is it really the tool? How can these very same tools be in wide use across the globe and be an integral part of some very successful BI deployments? If it were truly the tools' fault, the vendors selling them would have gone out of business a long time ago and one would expect that hundreds to thousands of successful deployments with a 'bad tool' wouldn't be possible. The whole post is worth your time. But certainly we agree with Jim's identification of the 'engagement gap' between business and BI delivery or IT-based teams. Without such engagement, it's impossible to: deliver impactful, insightful, meaningful and intuitive solutions. Seriously, if the BI team were building solutions using business-driven techniques, the solutions couldn't help but be successful When BI solutions are anchored in and aligned with business objectives, the front-end tool really shouldn't matter. Here's our take on a similar phenomena, the BI Delivery Gap . And, for the record, we believe 'right engagement' is a necessary step along the way to achieving BI Nirvana . And if you missed Jim's recent BI Knowledge Exchange Webinar, you can catch it again here . The bottom line here is that IT groups should be less focused on the features of the BI platform, since they are mostly the same and don't make or break business intelligence initiatives anyway. Rather, they should be focused on nailing requirements, ensuring the standardization of metrics and data definitions, and building the right models and dimensionality so business users can answer important questions. From Agile Business Intelligence , Data Management , Usability
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