WorkStep raises $25M to help businesses improve frontline employee retention

More recently the company launched an application called Retain that provides a continuous feedback loop to measure employee satisfaction and understand the reasons why people leave or stay. An estimated 80% of the global workforce is composed of people who don’t sit at a desk, yet they have been largely forgotten in the drive to equip remote workers with knowledge-sharing tools. Hourly workers turn over at a much higher rate than salaried ones and the cost of replacing a single person can run as much as one-third of their annual pay, according to Employee Benefits News. Retain “automates the process of collecting feedback at scale at key milestones,” by polling at intervals such as the seventh, 15th, 30th and 90th days, which is when people are most likely to leave. Legion Technologies has raised more than $85 million for a similar application that balances employer resource requirements with worker preferences and thus reduces turnover by between 25% and 40%.