ControlUp lands $100M to help enterprise IT teams manage remote software

All this translates to fewer headaches, lower costs, higher productivity, and happier people.” ControlUp’s tranche comes as IT teams struggle to contend with remote and hybrid work setups emerging during the pandemic. ControlUp aims to address the growing challenges with a software-as-a-service product that collects device metrics (e.g., CPU, RAM, bandwidth, and I/O usage; protocol latency; and app load time) to help customers troubleshoot and remediate software issues. IT admins can leverage search and grouping options to show resources as they change states or opt for automated actions and scripts that clean up temp directories, expand disk size, log off idle users, and more. ControlUp uses the data to, among other things, provide AI-driven recommendations for increasing or decreasing assigned CPU and RAM to machines, and to answer granular questions like “Is my user’s profile load time phase long or short compared to other organizations with SSD storage?” “By analyzing data from tens of thousands of troubleshooting sequences and continuously improving its machine learning algorithms, [ControlUp] recommends the shortest drill down path to uncover the root cause of [a] problem,” the company says on its website. According to Riverbed, 94% of companies experienced technology problems that impacted their business while employees worked remotely, particularly disconnections from corporate networks, slow file downloads, and long response times when loading apps.