Skan, the brainchild of entrepreneurs Avinash Misra and Manish Garg, combines data engineering with computer vision to synthesize traces of human and screen interactions, uncovering how workloads (e.g., underwriting, sales, customer onboarding, servicing, claims, invoicing, and fulfillment) are performed in an organization. In production, Skan, which works in the cloud or on-premises and doesn’t require access to backend data, places virtual process agents on desktops and captures digital interactions with Citrix terminals, Excel spreadsheets, browsers, notepads, and more using computer vision. FortressIQ, an RPA startup that similarly leverages AI to learn business tasks, recently raised $12 million. While it won’t disclose names, the company says large enterprises collectively investing “billions” of dollars are among the early adopters. “We realized that without understanding processes, their variants, and the resulting operational intelligence, any intervention such as digitalization, automation, and optimization are futile,” Misra said.