Sweepr signs new partnership with TELUS and raises $4m in Series A extension

The companies platform uses data it collects to orchestrate real-time decisioning and service on multiple digital channels and has the ability to dynamically alter the course of a customer interaction with personalised information whether its for an onboarding journey or technical or billing questions.Sweeprs vision has always been that the majority of customer support will start and conclude in a digital channel, with only exceptional cases requiring human intervention, notes Sweepr Founder and CEO, Alan Coleman. Sweeprs most recent features combined large language models (LLM) and Generative AI with Sweepr platforms historical, behavioural and diagnostic context on user experience to drive highly-personalised services and compelling user experiences.Sweeprs platform is being used by TELUS to help the company meet the increasing expectations customers have to provide the solutions they are looking for and to resolve challenges as easily and as quickly as possible by choosing the right channel for their needs. TELUS investment in Sweepr reflects our confidence in their potential to redefine self-service capabilities, expediting user support and resolutiona pivotal shift in todays customer-centric paradigm. As an investor and a partner, TELUS recognizes Sweeprs power in elevating customer service as we continuously raise the bar on industry performance, enabling unparalleled personalised experiences for the evolving needs of our valued customers.Sweepr makes digital care journeys exceptional. This produces powerful analytics, enabling care agents to track and analyse journeys, gain customer insights, and to continuously improve digital containment.