EvaluAgent Raises $20M in Series A Funding

EvaluAgent, a Middlesborough, UK-based provider of contact center quality assurance and performance improvement software, raised $20M in Series A funding. The company intends to use the funds to further enrich its QA + WEM products, expand its fully-remote team, and support customers in new and existing geographies. Led by CEO Jaime Scott, EvaluaAgent is a Quality Assurance (QA) and performance improvement platform that helps contact center agents have conversations with customers. By automating administration and streamlining workflows, this approach enables teams to evaluate multiple interactions, quickly identify areas for improvement, and hold meaningful coaching conversations all in one platform. The company has seen revenue grow nearly fivefold over the last three years, with customers ranging from Fortune 500 enterprises to mid-market business process outsourcers to growing tech companies.