Ushur Raises $50M in Series C Funding

Ushur, a Santa Clara, CA-based company providing an AI-powered Customer Experience Automation (CXA), raised $50M in Series C funding. The company intends to use the funds to expand its experience automation portfolio, developing new innovations in AI and moving into new regions and industry verticals. TheCXA platform facilitates Micro-Engagements™, short exchanges of information that give customers the freedom to dip in and out of interactions at their convenience. With digital self-service at the core, Ushur’s no-code platform enables non-technical users, especially in highly regulated industries such as healthcare, insurance and financial services, to visually create sophisticated AI-powered workflows for automating tasks such as claims processing and claimant engagement, urgent member interactions in adverse weather events, customer support, Medicaid redetermination, pharmacy experiences and appointment scheduling. Half of customers are Fortune 500 companies including globally recognized brand names such as Aflac, Cigna, CVS, Irish Life, United Healthcare and Unum Group.