Gladly Secures $55 Million Funding to Expand Innovation of its Customer Service Platform

Today, Gladly, the only customer service platform built around people, not tickets, announced it has secured $55 million in funding from Riverwood Capital, a global investor in high-growth technology companies, with participation from existing investors including Greylock, GGV, NEA and Glynn Partners. This announcement comes on the heels of a monumental year for Gladly with reported 100% YoY growth and over 100 new customers signed this year, including some of the world’s most loved brands like Athletic Greens, Bombas, FTD, Jenni Kayne, Shake Shack, Select Blinds and more, Gladly has proven its value in driving revenue, building efficiency, and streamlining processes. To hear how customer-focused brands and leaders are reimagining service, join the Gladly Connect: a CX community. Riverwood offers a unique combination of operational, strategic, technology, and financial insight to portfolio companies that typically need growth capital and expertise to scale on a global basis. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation.